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Returns & Exchanges

All returns must be made within 30 days of your date of delivery. Teratai Malaysia cannot pay for shipping on returned orders, nor will we be responsible for refunding the shipping costs associated with an order later returned to us.

Teratai Malaysia accepts unconditional returns on the following items:

  • Product that arrived damaged (we must have suitable evidence of damage, including packaging).
  • Unopened kits (must be in original, unopened packaging).
  • Unused kits and accessories (must be fit for resale i.e. unused, unwashed).

For exchanges and returns please contact us and include the following:

  • your name
  • order number
  • order date
  • name of the product you wish to return

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